Terms of Service

Last updated: September 16, 2026 · Version 1 for Canada

1. Who we are

The Ilan platform (including ilan.studio, panel.ilan.studio, their subdomains and related apps — together, “the Service”) is operated by Ilan Studio, LLC, a limited liability company incorporated in Delaware, United States (“Ilan”, “we”, “us”). These terms apply to businesses in Canada that use the Service (“you” or “the Business”). By creating an account or using the Service, you accept them.

2. The Service

Ilan is subscription software for appointment-based businesses: booking and an online booking page, client records, memberships, payments and client balances, commissions, inventory, reports and tools assisted by artificial intelligence. The Service is provided “as is” and keeps evolving; we may add, change or remove features.

In these terms, “Client Data” means the personal information about your clients that you, your staff or your clients enter into the Service — for example contact details, appointments, service history, photos, consent forms and notes.

3. Accounts and access

The account belongs to the Business that subscribes to the Service.
You’re responsible for keeping your login credentials safe, for what happens under them, and for who on your team has access and with which permissions.
Tell us right away at soporte@ilan.studio if you suspect anyone is using your account without permission.

4. Subscription, trial, payments and suspension

The Service is billed as a monthly or yearly subscription, processed securely by Stripe. It renews automatically until you cancel.
For businesses in Canada, prices are shown in Canadian dollars. If we are required to charge sales taxes such as GST/HST, we’ll add them as the law requires. We may change prices with at least 30 days’ notice.
Free trial: a new Business gets 15 days free. The trial asks for a payment card; nothing is charged until the trial ends, and if you cancel before then you pay nothing. One trial per Business.
If a payment can’t be processed, access to the Service may be suspended automatically. Your data is kept during the suspension, and access comes back once the payment goes through.
You can cancel anytime from your subscription settings. Cancellation takes effect at the end of the period you’ve already paid for. Periods already started aren’t refundable, unless the law requires otherwise.

5. Your data and your clients’ data

Client Data belongs to you. You are the organization in control of it and accountable for it under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and any other privacy law that applies to your Business. Ilan acts as your service provider: we process Client Data only on your behalf, following your instructions, to provide the Service.

When we process Client Data, we will:

use it only to provide, secure and support the Service — never sell it, and never use it for our own marketing;
keep it confidential, and limit access to people who need it to run the Service and are bound by confidentiality;
protect it with security safeguards appropriate to how sensitive it is;
require the service providers we rely on (listed in our Privacy Policy) to protect it to a comparable standard;
help you answer your clients’ requests to access or correct their information;
tell you without undue delay if we become aware of a breach of security safeguards involving your Client Data, and give you the information we have, so you can assess whether there’s a real risk of significant harm and meet any duty to report it to the Office of the Privacy Commissioner of Canada and notify the people affected;
return or delete Client Data when our relationship ends, as described in section 14.

Processing outside Canada. Client Data is stored and processed outside Canada, mainly in the United States, where it may be accessible to courts, law enforcement and national security authorities under the laws of that country. You’re responsible for telling your clients this when you collect their information. Our Privacy Policy includes a sample notice you can use.

You confirm that you have the right, and any consent required, to collect Client Data and enter it in the Service — including health-related information such as contraindications, treatment notes or photos.

6. Messages to your clients (CASL)

If you use the Service to send email, text or other electronic messages to your clients — for example, appointment confirmations or reminders — those messages are sent on your behalf, and you are the sender for the purposes of Canada’s Anti-Spam Legislation (CASL).

Messages about a booking your client made (a confirmation, a reminder, a change) don’t need prior consent. They still have to identify your Business, include your contact information and offer a working way to unsubscribe. Keep those elements in every message.
Messages that promote something — offers, discounts, “come back and save” reminders, or review requests in exchange for a reward — are commercial electronic messages. Send them only to clients who have consented: express consent (which can’t come from a pre-checked box, and must be recorded with the date, time, purpose and how it was obtained), or implied consent where CASL allows it, such as a purchase from you in the past two years or an inquiry in the past six months. Obtaining, recording and proving that consent is your responsibility.
When a client unsubscribes through a mechanism the Service provides, we’ll stop sending them that kind of message within 10 business days.
You agree not to use the Service to send messages that break CASL. You’re responsible for the messages sent from your account.

7. Laws that apply to your business

You’re responsible for complying with the laws, regulations and professional rules that apply to your Business. For example, in Ontario, O. Reg. 136/18 (Personal Service Settings) under the Health Protection and Promotion Act requires many personal service settings to keep client records for a set period. The Service can help you keep client records, but we don’t guarantee that using it meets any specific record-keeping requirement — confirm with your local public health unit.

If your Business is a health information custodian under Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) — for example, a clinic where a physician or a nurse provides treatments — tell us before you enter personal health information in the Service, so we can confirm together whether the Service fits your obligations.

8. Artificial intelligence tools

Some features use artificial intelligence — for example, the skin assessment from a photo, or turning notes you dictate into a client record. These results are assistive: they are not a medical diagnosis, don’t replace professional judgment, and can contain mistakes. You and your staff are responsible for reviewing them before relying on them. Only use photos your client agreed to have taken and analyzed. Content is sent to our AI provider only to produce the result you asked for, and is not used to train AI models.

9. Acceptable use

You may not use the Service for illegal activities, to send unsolicited or bulk messages, to compromise the security of the Service or anyone else, or to resell the Service without our written permission.

10. Availability

We work to keep the Service available at all times, but we don’t guarantee uninterrupted availability. There may be maintenance windows or outages outside our control. Nothing in this section limits rights you have under the law.

11. Intellectual property

The software, design and trademarks of the Service belong to Ilan Studio, LLC. Your subscription gives you a limited, non-exclusive, non-transferable licence to use the Service while your plan is active. Your data remains yours (see section 5).

12. Limitation of liability

To the maximum extent permitted by law, Ilan’s total liability to you for any claim arising from the Service is limited to the amount you paid Ilan in the 12 months before the event giving rise to the claim. Ilan isn’t liable for indirect damages, lost profits, or data loss caused by factors outside its reasonable control. Nothing in these terms limits liability that can’t be limited by law.

13. Your responsibility to us

You agree to compensate Ilan for losses, penalties and reasonable legal costs arising from third-party claims or regulatory proceedings caused by (a) Client Data you entered without the right or consent to do so, or (b) messages sent from your account in breach of CASL or other laws — except to the extent they were caused by our breach of these terms.

14. Termination and your data

You can cancel anytime. Ilan may suspend or end the Service for a breach of these terms or non-payment, and will let you know. After your account ends, you can ask us to export your data within the following 30 days; after that we may permanently delete it, except for what the law requires us to keep. Sections 5, 6, 12 and 13 survive the end of the relationship.

15. Governing law

These terms are governed by the laws of the State of Delaware, United States, without affecting any mandatory rights you have under the laws of the province where your Business operates.

16. Changes to these terms

We may update these terms. If a change is significant, we’ll let you know in the Service or by email reasonably in advance. Continuing to use the Service after the effective date means you accept the change.

17. Contact

Ilan Studio, LLC · soporte@ilan.studio

Version 1 for Canada, written for the launch of the Service in Toronto. It will be reviewed with legal counsel as the Service grows. If you have a signed agreement with Ilan, that agreement prevails where it differs from these terms.